Bugs management :

How we delight our external and internal customers with rapid response time


Sentry alerts

Slack channel: #it_helpdesk

We have a dedicated company Slack channel available for the whole Seraphin team to report bugs (either bugs encountered by our users, or bugs encountered by the team while working in the back-office softwares).

Bug reports guidelines

We try to educate our colleagues to best extent on how to create good bug reports, and we should always strive to remind them with these guidelines about what a good bug report in Slack should contain:

Ultimately these elements serve the purpose of performing a very first instinctive assessment of the severity of the bug, and then to reproduce it.

Furthermore, we try to enforce the following good practices in the channel:

Bugs lifecycle

Once a bug has entered the Slack channel, the following process takes place:

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